AUSCOM Computers & Controls is an Australian online retailer dispatching orders from Tingalpa, Queensland.

All domestic and international orders are sent exclusively through Australia Post.

We aim to process and dispatch orders promptly. Available Australia Post shipping methods and charges are displayed during checkout.

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Processing and Dispatch

Orders are processed on business days, Monday to Friday, excluding Queensland public holidays.

Most standard orders are dispatched within one to two business days after payment has been received and cleared.

Processing may take longer during sales, unusually busy periods, stock checks, public-holiday periods or where an order contains a backordered, special-order or unusually large Product.

If a material delay occurs before dispatch, we will contact you where reasonably possible.

Express Orders

Express Post orders receive priority processing.

We aim to dispatch eligible Express Post orders received with cleared payment before 12:00 pm Queensland time on the same business day.

Same-day dispatch is an aim rather than a guarantee. Orders received after the cutoff, on weekends or public holidays, or requiring payment, stock or address checks will generally be processed on the next business day.

Priority processing affects how quickly we prepare and lodge the order. It does not guarantee that Australia Post will deliver the order on a particular day.

Website Shipping Options

All delivery services offered through the AUSCOM Computers & Controls website are provided by Australia Post.

Available shipping services depend on the size, weight, value and destination of the order. Not every shipping method will be available for every Product or address.

Australia Post Parcel Post

Parcel Post is our standard tracked delivery service for domestic website orders.

A tracking number will be provided after the order has been packed and the Australia Post shipping label has been created.

Tracking may not update immediately. The first tracking event may occur after Australia Post receives and processes the parcel at one of its facilities.

Australia Post Express Post

Express Post is the fastest generally available domestic Australia Post service offered through our website and includes tracking.

Express Post does not guarantee next-business-day delivery to every postcode. Delivery speed depends on the origin, destination, Australia Post network and any current service disruptions.

Selecting Express Post gives the order priority processing and a faster Australia Post service. It does not guarantee delivery on a particular date unless we expressly agree otherwise in writing.

Untracked Letter Post on eBay

Untracked Australia Post letter postage may be offered on selected eligible eBay listings for small and lightweight Products.

This service is available only where it is displayed and selected during eBay checkout. It is not available for orders placed through the AUSCOM Computers & Controls website.

Untracked letter post does not include a tracking number, delivery scans or proof of delivery. Tracking cannot be added or supplied after the letter has been posted.

Untracked letter post is generally the most economical option but may take longer than Parcel Post or Express Post.

Choosing an untracked service does not remove any rights the buyer may have if the order is not delivered within a reasonable time.

Free Standard Shipping

Eligible Australian website orders with a Product total of $80 or more qualify for free standard shipping.

The $80 threshold is calculated after discounts and before any separately charged delivery or service fees.

Free shipping applies only to eligible Australian delivery addresses and does not include Express Post, international delivery or any specially requested service.

Eligible free-shipping orders will be sent using an appropriate Australia Post tracked service selected by AUSCOM Computers & Controls.

Products that exceed applicable Australia Post size, weight or service limits may be excluded where this is disclosed before the order is completed.

Australia Post Delivery Estimates

Dispatch time and Australia Post delivery time are separate.

Dispatch time is the period required for AUSCOM Computers & Controls to process, pack and lodge the order. Australia Post delivery time begins after the order has been lodged.

Any delivery timeframe shown on our website or supplied in connection with an order is based on Australia Post’s published or calculated estimate for the selected service and destination.

Australia Post may revise its estimated delivery times or experience temporary delays after an order has been placed or dispatched.

Once an order has been lodged, it is transported and delivered through the Australia Post network. AUSCOM Computers & Controls does not control Australia Post’s vehicles, facilities, sorting processes, delivery routes or service interruptions.

To the extent permitted by law, AUSCOM Computers & Controls is not responsible for delivery delays caused by Australia Post or by events outside our reasonable control.

This does not limit any rights or remedies that cannot legally be excluded. If an order is not delivered within a reasonable time, please contact us so that we can investigate and provide an appropriate solution where required.

Factors That May Affect Delivery

Australia Post delivery may take longer because of:

• Regional, rural or remote destinations;
• Weekends and public holidays;
• Severe weather, flooding, fire or natural disasters;
• Transport or aviation interruptions;
• Peak postal and holiday periods;
• Australia Post network congestion;
• Incorrect or incomplete delivery addresses;
• Security or biosecurity inspections;
• International customs processing; or
• Events outside the reasonable control of AUSCOM Computers & Controls.

A delivery passing the estimated date does not automatically mean that the order has been lost.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please check the recipient name, street or postal address, suburb, state and postcode before submitting the order.

Contact us immediately if an address needs to be corrected. We will assist where possible but cannot guarantee that an address can be changed after packing or dispatch has begun.

Address changes requested after dispatch may need to be arranged directly with Australia Post and may not be available for every service.

If an order is returned because the supplied address was incorrect or incomplete, or because it was refused or not collected, we will contact the customer to discuss re-delivery or another available resolution.

Reasonable re-delivery costs may apply where the return was not caused by AUSCOM Computers & Controls or Australia Post.

PO Boxes

Eligible Australia Post services can generally be sent to a valid Australian PO Box.

The supplied PO Box must be complete and suitable for the selected Australia Post service.

Parcel Locker and Parcel Collect Addresses

Website orders sent using eligible tracked Australia Post parcel services may be addressed to a valid Parcel Locker or Parcel Collect location.

If an eBay order uses untracked letter postage and is addressed to a Parcel Locker or Parcel Collect location, we will contact the buyer and request one of the following:

• A residential or business street address;
• A valid PO Box address;
• Payment of the difference for a compatible tracked parcel service; or
• Cancellation of the affected order.

Dispatch may be delayed while we wait for a corrected address or shipping instructions.

Tracking

Tracking is provided for domestic website orders and for international services where tracking is included with the selected Australia Post service.

Tracking events are recorded by Australia Post and may not appear immediately after the label is created or the parcel is lodged.

The absence of an immediate scan does not necessarily mean that the parcel has not been lodged or is not moving through the Australia Post network.

Untracked letter postage offered on selected eBay listings does not include tracking and cannot be monitored through Australia Post tracking.

Signature and Safe-Drop Delivery

Some Australia Post services may require a signature, while others may permit delivery to a safe location.

Where available, the recipient may be able to manage delivery preferences, redirect a parcel or request safe-drop delivery through Australia Post.

If safe-drop delivery is requested or permitted, please ensure that the nominated location is sheltered, secure and not visible from the street.

Any report of a missing safe-drop delivery will be assessed using Australia Post’s tracking information, delivery photographs, GPS information, delivery instructions and other available evidence.

Nothing in this section limits rights that cannot legally be excluded.

Delayed, Missing or Undelivered Orders

Please contact us if an order has not arrived after the Australia Post estimated delivery period and a reasonable allowance for delay.

An order passing its estimated delivery date does not automatically mean that it is lost. Delayed orders will often continue moving through the Australia Post network and arrive later.

For tracked orders, we may review the tracking history, confirm the delivery address and lodge an enquiry with Australia Post.

Australia Post may require time to investigate a delayed or missing parcel before confirming the outcome.

If tracking states that a parcel has been delivered but you cannot locate it, please first check:

• Around the property and any nominated safe location;
• With other household members, employees or reception staff;
• For an Australia Post collection card, email or text message; and
• Whether the parcel was redirected to a Post Office, Parcel Locker or collection point.

Please contact us promptly if the parcel remains missing so that we can investigate with Australia Post.

Untracked eBay letters do not have tracking events or proof of delivery. If an untracked order has not arrived within a reasonable period, please contact us so that we can assess the circumstances and provide an appropriate resolution.

If an order cannot be delivered within a reasonable time, an appropriate resolution will be provided in accordance with applicable law.

Products Damaged in Transit

Please inspect your order after delivery and contact us as soon as reasonably possible if the parcel or its contents appear to have been damaged during transport.

Please retain the Product, Australia Post label, packaging and packing materials while the matter is assessed.

We may request photographs of:

• The outside of the parcel;
• The Australia Post shipping label;
• The internal packaging; and
• The damaged Product.

Returns and remedies for Products damaged in transit are handled under our
Easy 60-Day Returns Policy
and applicable law.

Australia Post Size and Weight Limits

All domestic and international orders must comply with the size, weight, packaging and destination requirements of the applicable Australia Post service.

If a Product cannot be sent using an available Australia Post service, we may contact the customer before accepting or dispatching the order.

If an order has already been paid and cannot be sent through Australia Post, we will offer an available alternative or cancel and refund the affected Product or order.

We will not charge an additional shipping amount without obtaining the customer’s agreement.

International Delivery

All international orders are sent through Australia Post.

International delivery is available only where an Australia Post international shipping option is displayed and accepted during checkout.

Available destinations and Australia Post services may change because of international service disruptions, destination restrictions, product restrictions or local import requirements.

International delivery times may be affected by customs, security inspections, local postal networks, aviation capacity, weather, international events and destination-country restrictions.

Tracking availability and tracking detail depend on the Australia Post service and destination selected during checkout.

Unless expressly included in the amount charged at checkout, the recipient is responsible for any customs duty, import tax, brokerage charge or other fee imposed by the destination country.

Customers are responsible for confirming that a Product can lawfully be imported into the destination country.

If an international order cannot be dispatched because of an Australia Post, legal or destination-country restriction, we will contact the customer and refund the affected amount.

Local Pickup

Selecting local pickup during checkout does not mean that the order is immediately ready for collection.

Local pickup orders are prepared through our normal order-processing queue. We will contact you when the order is ready and provide collection instructions.

Please do not travel to the pickup location until you have received confirmation that the order is ready.

Once confirmed as ready, orders may generally be collected from reception during Storage King’s opening hours.

Please bring your order number and be prepared to provide reasonable proof of identity.

Another person may collect the order only where this has been arranged with us beforehand.

eBay and Marketplace Orders

Orders placed through eBay or another online marketplace are also subject to the Australia Post shipping service selected during that marketplace’s checkout and any mandatory marketplace policies.

Delivery dates displayed by eBay or another marketplace may be automatically generated by the marketplace. They are estimates and are not dates personally selected or guaranteed by AUSCOM Computers & Controls.

Eligible eBay listings may provide a choice between untracked Australia Post letter post, tracked Australia Post delivery and Australia Post Express Post.

The shipping method selected by the buyer during marketplace checkout will apply to that order.

Related Policies

This Delivery and Shipping Policy should be read together with our:

• Terms and Conditions
• Easy 60-Day Returns Policy
• Privacy Policy

If there is an inconsistency specifically concerning shipping, dispatch, delivery or local pickup, this Delivery and Shipping Policy applies to that subject.

Applicable law prevails over all website policies.

Contact Us

For questions about shipping, delivery, tracking or local pickup, please contact: